Repairs and Returns

Return Merchandise Authorization

Before Filling Out the Return Merchandise Authorization (RMA) Form
‍If you purchased directly from us please contact Tech Support at 212.930.9300 (option 4).

Repairs and Return Process

  1. Go to the Return Merchandise Authorization RMA Form
  2. Enter the CASE NUMBER assigned to you. If you do not have a case number, contact Tech Support at 212.930.9300 (option 4).
  3. Fill out the required information, click submit and print the completed RMA form. Retain a copy of the completed form for your records.
  4. Ship the item(s) that need repair or return along with the completed RMA form to the address below:

Quadlogic Controls Corporation
ATTN: RMA Department
30-30 47th Avenue, Suite 540
Long Island City, NY, 11101

‍Questions? Contact Tech Support 212.930.9300 (option 4).

Warranty and Return Information

[Effective May 1, 2023]
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SERVICE WARRANTY
‍If any error related to service provided is discovered within 90 days of the date of service, Quadlogic will correct the error at its own expense, and Quadlogic will make every effort to retrieve any metering data lost as a result, or make an estimation of usage. This Service Warranty is only applicable to customers who have entered into separate service contracts with Quadlogic. Customers will still be liable for any underlying service charges listed in their contracts.

PRODUCT RETURN FOR CREDIT
If you are returning a Quadlogic product for credit, a 30% restocking fee shall apply.

PRODUCT REPAIR OR REPLACEMENT*

Product Under Warranty**
If the returned product is found by Quadlogic to be a legitimate warranty claim, the product shall be repaired or replaced at no charge, and Quadlogic will arrange for and pay for the return shipment. However, any product that has been damaged due to neglect, misuse, acts of God, tampering or similar causes will be repaired at Service Rate per hour for labor plus necessary parts, and the customer will be responsible for return shipping costs. Quadlogic is not responsible for shipping charges for products being sent for repair.

Product NOT Under Warranty
If the Quadlogic product is NOT under warranty,, Quadlogic will repair or replace the product at Service Rate per hour for labor plus necessary parts. Quadlogic is not responsible for shipping charges or return shipping charges.

INTERNATIONAL CUSTOMERS
‍Duty and customs clearance for all shipments are the responsibility of the customer. Please include your customs clearing house and account information on your RMA form.
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*A minimum fee equivalent to one (1) hour of service may apply if your merchandise is inspected and found to be functioning properly. This fee may apply whether or not your merchandise is under warranty. To avoid this charge, please contact your electrical distributor or Quadlogic technical support before shipping your merchandise.

‍**If you do not know if your meter is currently under warranty, please contact Quadlogic and provide your serial number and meter type.

‍See the full Terms & Conditions for more information.